Support

Questions, a bug, or an idea? Email ekinnuzunyayla@gmail.com. It helps if you include your Support ID (Me › Settings), your device and the app version. We usually reply within a few days.

Frequently asked questions

Do I need an account?

No. There’s no sign-up, email or password. The app creates an anonymous account in the background so purchases and data deletion work.

Will my progress survive a reinstall or a new phone?

Your progress is stored on your device, not on our servers. It moves to a new phone only through your device’s own backup (Android backup or an iPhone backup). If you delete the app without a backup, your progress, gems and saved people are gone and we can’t bring them back.

How do I restore my purchase?

Tap Restore purchases on the Memory Pro screen or in Settings, signed in to the same App Store or Google Play account you bought with. Pro bought on iPhone doesn’t carry over to Android, or the other way round. Gems you bought don’t come back after a reinstall.

How do I cancel my subscription?

Subscriptions are managed by the store:

iPhone and iPad: Settings › your name › Subscriptions › Memory.
Android: Google Play Store › your profile › Payments & subscriptions › Subscriptions › Memory.

You keep Pro until the end of the period you paid for. If you’re on a free trial, the app reminds you before it ends. Deleting the app doesn’t cancel a subscription. For refunds, contact Apple or Google.

How do hearts work?

You have up to 3 hearts. A wrong answer in a lesson or practice test costs one; reviews never do. Hearts come back one at a time every 5 hours. You can also earn one by practicing, watching an optional short ad (up to 3 a day), or refilling with gems. Pro has unlimited hearts.

Where is People I Met stored?

Only on your device. It’s text only: a name, where you met, a feature and a hook. The app never asks for photos or your contacts, and there’s no face recognition. The free plan holds a limited number of people; Memory Pro removes the limit.

How do I change my ad choices?

Go to Me › Settings › Ad privacy choices. On iPhone and iPad you can also turn off tracking in Settings › Privacy & Security › Tracking. Ads only appear when you choose to watch one.

What is my Support ID?

A short code in Me › Settings. Because there’s no account, it’s how we find your data when you contact us. It doesn’t reveal who you are.

Does Memory work with a screen reader and large text?

Yes. Memory supports VoiceOver and TalkBack, large text sizes and reduced motion, and every drag has a tap alternative. If something is hard to use, please tell us.

How do I delete my data?

In the app: Me › Settings › Delete my data. Without the app: see Delete my data.